Frequently Asked Questions (FAQ)

Below are answers to the most commonly asked questions we receive.  If you don't see the answer you're looking for below, feel free to email us at and we'll endeavor to answer your question as quickly as possible.

What’s your warranty policy?

Warranty length depends on the individual product.  Most cameras and camera systems as well as components have a 3 year warranty.  Most networking equipment (switches, wireless access points, etc.) come with a 12 month warranty.  Ask your sales representative for information about the warranty of your specific product.

How do I download the phone app?

Depending on what type of camera system you have, you should be able to download it for free through the Google Play Store (Android) or iTunes (Apple).

The 2 most common phone apps that Kerr Surveillance uses are:
Hikvision - IVMS-4500

Geovision - GV-Eye

The most common phone app for access control is the Geovision - GV-Access

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.

For fastest service, please submit a ticket to us at or you can create a ticket by emailing us at  Kerr Surveillance is a wholly owned subsidiary of CompuJax, LLC.

You are also of course welcome to call our office at (904)410-9226 if you'd prefer to speak to someone and they can submit a ticket for you.